Refund policy

Last updated: 21 October 2026

At Tavira Mart we want every order to light up your celebration. If something isn't right with your Magic Water Diyas, we'll make it right. This policy explains how cancellations, replacements and refunds work for orders placed on taviramart.in.

1. Damaged, defective, missing or wrong items

If your order arrives damaged, any diya does not light up when water is added, items are missing, or you received the wrong product, we will send a free replacement or give you a full refund for the affected items.

  • Report the issue within 48 hours of delivery by email at harshyt2505@gmail.com.
  • Share your order number and clear photos of the outer box, the packaging and the affected diyas. An unboxing video helps us resolve the issue fastest.
  • If we ask for the item back, we will arrange a free reverse pickup. Please keep the item and its packaging until the claim is closed.

Before reporting a diya as defective, please check that enough water covers the two metal sensor points at the bottom and that the battery tab (if any) has been removed.

2. Change of mind

Because our diyas are low-cost festive items, we do not accept returns for change of mind, colour/size preference or orders that arrive after a festival date, unless the item is damaged or defective as described above.

3. Cancellations

  • You can cancel your order free of charge before it is dispatched by emailing us at harshyt2505@gmail.com with your order number.
  • Once an order has been dispatched it cannot be cancelled. If you refuse a dispatched order at delivery without a valid reason (such as visible damage), we may disable Cash on Delivery for your future orders.

4. Refunds

  • Approved refunds are processed within 5–7 business days of approval.
  • Prepaid orders are refunded to the original payment method (UPI, card, net banking or wallet). Your bank may take a few additional days to show the credit.
  • Cash on Delivery orders are refunded by UPI or bank transfer to an account you share with us.
  • Shipping is free, so there are no shipping charges to refund or deduct.

5. Contact

Tavira Mart
Email: harshyt2505@gmail.com