Shipping policy

Last updated: 21 October 2026

This policy explains how and when Tavira Mart delivers orders placed on taviramart.in.

1. Where we ship

We currently ship to serviceable pin codes across India only. If your pin code is not serviceable by our courier partners, we will contact you and cancel the order with a full refund for prepaid payments.

2. Shipping charges

Shipping is free on all orders within India.

3. Dispatch and delivery times

  • Diwali pre-orders: orders placed before 26 October 2026 are dispatched from 26 October 2026 onwards, as stock arrives.
  • After that, orders are dispatched within 1–2 business days (Monday to Saturday, excluding public holidays).
  • Most orders are delivered within 3–7 business days of dispatch, depending on your location.
  • Delivery times are estimates provided by our courier partners and may be affected by festive demand, weather, strikes or other events outside our control.
  • Diwali orders: to receive your diyas before Diwali (8 November 2026), please place your order by 1 November 2026. We do our best to deliver all orders on time but cannot guarantee delivery by a specific date.

4. Payment options

  • Prepaid: pay online by UPI, card, net banking or wallet at checkout. Prepaid orders may get an extra discount as shown on the product page.
  • Cash on Delivery (COD): pay the courier in cash when your order arrives. We may call or message you to confirm COD orders before dispatch. Unconfirmed or unreachable COD orders may be cancelled.

5. Courier partners and tracking

We ship through trusted courier partners via Shiprocket (such as Delhivery, Xpressbees, Ekart, DTDC and others). Once your order is dispatched you will receive the tracking details by SMS, WhatsApp and/or email.

6. Address and delivery attempts

  • Please enter a complete address, correct pin code and an active phone number. We are not responsible for delays or non-delivery caused by incorrect details.
  • Couriers usually make up to 2–3 delivery attempts. If delivery fails after these attempts or the order is refused, it will be returned to us.

7. Damaged parcels

If the parcel looks tampered with or damaged at delivery, please take a photo before opening it and contact us within 48 hours. See our Refund & Return Policy for replacements and refunds.

8. Contact

Email: harshyt2505@gmail.com